Reference

Privacy Policy for Your sanca99 Account

Your sanca99 Privacy Policy explains what we collect when you open an account, sign in from a mobile device, or connect DANA and QRIS.

Account dataCookie choicesWallet recordsPrivacy requests
sanca99 Privacy Policy for Your sanca99 Account
REQUEST HELP

Get Help With Privacy Requests

A clear contact path matters when a name, phone detail, cookie choice, or wallet reference needs attention. Start from the signed-in account support route and state that your request concerns the Privacy Policy. Include the account contact detail you used, the request you want handled, and any relevant DANA, OVO, GoPay, or QRIS reference. We use those details to locate the correct record without asking you to send a full password.

Team online

Account support

Use the support route attached to your signed-in account for a Privacy Policy request. Tell us whether you want to access, correct, or question a record, then include your account contact detail so we can match the request safely.

Cashier status

If your request concerns a wallet record, mention the rail involved, such as DANA or QRIS, and the visible reference shown in your account. We can then separate a payment-status question from a request about personal data handling.

Access concern

When you cannot reach the account support route, describe the device path you used, such as mobile browser or desktop browser, without sending your password. We use that context to direct the privacy request to the right account check.

CONTROL YOUR DATA

Your Data, Cookies, And Account Access

We keep the Privacy Policy practical by connecting each data purpose to an account action you can recognise.

Account details

When you open an account, we use the contact details and verification information you submit to create and protect that account. Check each field before saving it, because an accurate phone or email detail helps us match a later Privacy Policy request.

Wallet references

DANA, OVO, GoPay, QRIS, bank transfer, and virtual account references may appear in our records when they relate to an account event. We use the reference to reconcile status and investigate a question, not to request your wallet password.

Cookies

Cookies can keep your signed-in path working, remember a selected setting, and help us identify technical issues. You can manage cookies through your browser controls, although changing them may affect session continuity or the way this Privacy Policy page loads.

Device signals

A mobile browser and a desktop browser can create different technical records, such as session time, browser type, or security events. We use these signals to protect account access and diagnose a failed sign-in without reading unrelated files on your device.

Retention

We keep personal and transaction-related records for the period needed to operate the account, address disputes, maintain security, or meet applicable legal duties. When a record is no longer needed for those purposes, our handling follows the retention process that applies to it.

Change requests

To request a correction, access copy, clarification, or eligible removal, contact us through account support and identify the record involved. We may ask for an account check before acting, so one person cannot request changes to another person’s details.

Privacy Policy Questions You May Search

These answers focus on the questions you may have before opening an account or sending a privacy request. If your situation involves a specific wallet reference, device sign-in, or account detail, include that context when you contact us so we can respond to the actual record involved.

The sanca99 Privacy Policy covers account details, verification information, device and cookie records, support messages, and payment references linked to DANA, OVO, GoPay, QRIS, bank transfer, or a virtual account. It also explains retention, account checks, and the path for requesting access or correction.

We need the details you enter during account opening to create your account, help you sign in, verify an account request, and answer support questions. A correct contact detail also helps us identify your record when you ask about a Privacy Policy matter.

Yes. The Privacy Policy covers payment references connected with DANA and QRIS, as well as OVO, GoPay, bank transfer, and virtual account events. We use those references to match a status or reconciliation question to the correct account, without requesting your wallet password.

Use the signed-in account support route and say that you are making a Privacy Policy request. Identify the account contact detail and describe whether you want access, correction, or clarification. We may complete an account check before sharing or changing information.

Cookies may keep your session active, remember a selected setting, and help us diagnose technical problems. Your browser provides controls for cookie choices. If you remove or block them, sign-in continuity or parts of the Privacy Policy page may work differently.

We retain personal, security, support, and wallet-related records for the period needed for account administration, dispute handling, security work, or applicable legal duties. The period can differ by record type. We follow the relevant retention process when a record is no longer required.

Access and eligibility depends on local law. Requirements can differ by location, so we apply the rules that govern your account and explain the available route through support. If you are unsure whether a request can be handled, contact us from your account path.